I guarantee your satisfaction upon acceptance of your knife. If you purchase a knife you have 24 hours (during business days) after you receive the knife to inform me that the knife is not acceptable to you. If you wish to return the knife and receive a refund, you must return the knife, unused and in the condition it was received, with the return shipment initiated within 48 hours (during business days) of receipt of the knife. This protects both the maker and the client within a reasonable time frame.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded
To return your product, you should mail your product to: 26 Ruben ave, Olivedale, Randburg, Gauteng, 2188, South Africa. Cell 0827802928.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.